Refund policy

Return & Refund Policy

Last Updated: July 22, 2026

Thank you for shopping with WearAlvi. We value our customers and want you to have a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns within 7 days of the delivery date.

To be eligible for a return, the item must:

  • Be unused, unworn, and unwashed.

  • Be in its original condition with all tags attached.

  • Be returned in its original packaging (if applicable).

  • Be accompanied by proof of purchase or order confirmation.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products that have been used, washed, or damaged by the customer.

  • Items without original tags or packaging.

  • Products purchased during clearance or final sale (if stated at the time of purchase).

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at wearalvi@gmail.com.

Please include:

  • Your order number.

  • A brief description of the issue.

  • Clear photos of the product and packaging.

We will review your request and arrange a replacement or refund if the claim is approved.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed within 7–10 business days.

For Cash on Delivery (COD) orders, refunds will be made through a mutually agreed method, such as a bank transfer or another suitable payment option.

5. Exchange Policy

We offer exchanges for:

  • Incorrect size (subject to stock availability).

  • Damaged or defective products.

  • Incorrect items sent by WearAlvi.

Customers requesting an exchange for reasons other than our error may be responsible for the return shipping costs.

6. Return Shipping

Unless the return is due to our mistake (wrong or defective item), customers are responsible for the cost of returning the item.

We recommend using a trackable courier service, as WearAlvi is not responsible for returns lost during transit.

7. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and must follow the return procedure after delivery.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

WearAlvi

Email: wearalvi@gmail.com

Location: Lahore, Pakistan